Thank you for shopping with PEPPERS N PROVERBS. We are committed to providing high-quality research peptides and laboratory compounds along with professional customer service. Please carefully review our Return & Refund Policy before placing an order.

By purchasing products from our website, you agree to the terms outlined in this policy.

Research Use Only Disclaimer

All products offered by PEPPERS N PROVERBS are intended strictly for laboratory and research purposes only. Products are not approved for human consumption, medical use, therapeutic applications, veterinary use, or diagnostic procedures.

Due to the sensitive nature of research compounds and laboratory products, returns and refunds are subject to strict review and eligibility requirements.

Return Eligibility

Customers may request a return or replacement under limited circumstances, including:

  • Incorrect product received
  • Damaged products during shipping
  • Missing items from an order
  • Defective or compromised packaging upon delivery

To qualify for review, requests must typically be submitted within a reasonable timeframe after delivery.

Returned products must meet the following conditions:

  • Product remains unopened and unused
  • Original packaging is intact
  • Product has not been tampered with or altered
  • Customer provides proof of purchase
  • Customer provides photos or supporting documentation when requested

We reserve the right to deny returns that do not meet these conditions.

Non-Returnable Items

For safety, quality control, and research integrity reasons, the following items are generally non-returnable and non-refundable:

  • Opened products
  • Used products
  • Altered or damaged products
  • Products stored improperly after delivery
  • Clearance or discounted items
  • Products purchased during promotional events where specified
  • Orders delayed due to customs or shipping carriers
  • Products seized or restricted by customs authorities

Due to the nature of research compounds, we cannot accept returns once product integrity can no longer be verified.

Incorrect or Damaged Orders

If you receive an incorrect or damaged order, please contact us promptly with:

  • Your order number
  • Description of the issue
  • Photos of the product and packaging
  • Shipping label information if applicable

We will review the issue and determine whether a replacement, store credit, or refund may be appropriate.

Customers should not discard damaged or incorrect items until instructed by our support team.

Refund Approval Process

All refund requests are reviewed individually. Approval of refunds is at the sole discretion of PEPPERS N PROVERBS after evaluating the circumstances of the request.

Approved refunds may be issued in one of the following forms:

  • Original payment method refund
  • Store credit
  • Replacement product
  • Partial refund where applicable

Refund processing times may vary depending on payment provider policies and financial institutions.

Shipping Costs & Refunds

Shipping fees are generally non-refundable unless the issue resulted directly from our error, such as:

  • Incorrect item shipped
  • Duplicate shipment
  • Confirmed shipping mistake

Shipping costs related to returned items may be the responsibility of the customer unless otherwise approved.

Shipping policy includes:

  • Free shipping on orders over $200
  • Flat $15 shipping fee on orders under $200

Order Cancellations

Orders may only be canceled before shipment processing has been completed.

Once an order has been shipped, it cannot typically be canceled. Customers should contact support immediately if they wish to request cancellation.

We reserve the right to cancel orders at our discretion for reasons including:

  • Product availability issues
  • Payment verification failure
  • Suspected fraudulent activity
  • Violation of website policies
  • Incorrect pricing or listing errors

If an order is canceled by us before shipment, eligible refunds will be processed accordingly.

Lost or Delayed Shipments

We are not responsible for shipping delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather conditions
  • Incorrect shipping information
  • Local delivery disruptions
  • International import restrictions

Customers are responsible for monitoring tracking information once orders are shipped.

Refunds or replacements for delayed shipments may not be guaranteed.

Customs & International Orders

Customers placing international orders are fully responsible for understanding local import laws and regulations regarding research compounds.

PEPPERS N PROVERBS is not responsible for:

  • Customs seizures
  • Import restrictions
  • Additional duties or taxes
  • Delayed customs clearance
  • Destroyed or confiscated shipments

Refunds may not be available for orders impacted by customs authorities or government regulations.

Fraud Prevention

To protect our business and customers, refund requests may be denied if fraudulent activity, abuse, or policy manipulation is suspected.

We reserve the right to:

  • Verify customer identity
  • Request additional documentation
  • Limit future purchases
  • Refuse service where necessary

Product Storage Responsibility

Customers are responsible for proper handling and storage of products after delivery. Improper storage conditions may affect product integrity and eligibility for refunds or replacements.

We are not responsible for issues resulting from:

  • Improper storage
  • Mishandling
  • Unauthorized use
  • Exposure to extreme temperatures
  • Product misuse

Limitation of Liability

PEPPERS N PROVERBS shall not be liable for any indirect, incidental, or consequential damages related to product use, shipping delays, or refund disputes.

All products are sold strictly for research purposes only and are provided without guarantees regarding specific research outcomes or experimental results.

Policy Modifications

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Updated policies become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically for any changes.

Contact Us

If you have questions regarding returns, refunds, damaged orders, or order concerns, please visit our Contact Us page for assistance and support.

By placing an order through this website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.